Support

Welcome to Feelstory Gallery support. We're here to help you get the most out of your gallery experience.

Contact Information

Feelstory LLC
7781 Mellacent Dr.
Columbus, OH 43235
Email: info@feelstorycreative.com
Phone: +1 614-356-0408

Support hours: Monday - Friday, 9:00 AM - 5:00 PM EST

Getting Started

Accessing Your Gallery

To access your gallery, you'll need:

• The unique gallery URL provided by your photographer
• A password (if password-protected)
• Your email address for registration

Using the Mobile App

The Feelstory mobile app is available for iOS devices:

• Download from the Apple App Store
• Open your gallery link from email or text message
• The app will automatically open and save your gallery

Common Features

Viewing Photos

• Tap any photo to view it full screen
• Swipe left or right to browse through photos
• Pinch to zoom in on details

Favorites

• Tap the heart icon to mark photos as favorites
• Access all your favorites from the main gallery page
• Share your favorites list with your photographer

Downloading Photos

• Tap the download icon on any photo
• Choose to save to your device, Google Drive, or Dropbox
• Some galleries may require a download PIN from your photographer

AI Edit Requests

• Select a photo and tap the AI edit icon
• Provide reference images or describe your requested changes
• Your photographer will be notified of your request
• View completed AI edits from the main gallery page

Reel Maker

• Create video reels from your gallery photos
• Choose automatic mode or customize your own
• Add your own music (custom mode)
• Download completed reels to your device

Troubleshooting

Can't Access Gallery

• Verify you're using the correct URL
• Check that your password is entered correctly (case-sensitive)
• Ensure your email is registered for this gallery
• Contact your photographer if issues persist

Photos Not Loading

• Check your internet connection
• Close and reopen the app
• Clear your app cache (Settings > General > iPhone Storage > Feelstory)
• Ensure you have the latest app version

Download Issues

• Verify you have sufficient storage space
• Check that you've granted the app permission to access your photo library
• For cloud uploads, ensure you're logged into Google Drive or Dropbox
• Try downloading a different photo to isolate the issue

App Crashes or Freezes

• Force quit and restart the app
• Restart your device
• Check for iOS updates
• Update the Feelstory app to the latest version
• If problems continue, delete and reinstall the app

Privacy & Security

Your privacy is important to us. We only collect information necessary to provide gallery services. For details, see our Privacy Policy.

Security features:

• Password-protected galleries
• Email verification
• Encrypted data transmission
• Limited-time download links

Feature Requests

We're always improving Feelstory Gallery. If you have suggestions for new features or improvements, please email us at info@feelstorycreative.com with the subject line "Feature Request".

Reporting Issues

When reporting a problem, please include:

• Gallery name or URL (if applicable)
• Device type and iOS version
• App version (found in Settings)
• Description of the issue and steps to reproduce
• Screenshots (if helpful)

Additional Resources

• Privacy Policy
• Terms of Service
• Website: https://www.feelstorycreative.com
• Instagram: @feelstorycreative

Business Inquiries

If you're a couple interested in hiring Feelstory, please visit our contact page or email info@feelstorycreative.com.