Support
Welcome to Feelstory Gallery support. We're here to help you get the most out of your gallery experience.
Contact Information
Feelstory LLC
7781 Mellacent Dr.
Columbus, OH 43235
Email: info@feelstorycreative.com
Phone: +1 614-356-0408
Support hours: Monday - Friday, 9:00 AM - 5:00 PM EST
Getting Started
Accessing Your Gallery
To access your gallery, you'll need:
- The unique gallery URL provided by your photographer
- A password (if password-protected)
- Your email address for registration
Using the Mobile App
The Feelstory mobile app is available for iOS devices:
- Download from the Apple App Store
- Open your gallery link from email or text message
- The app will automatically open and save your gallery
Common Features
Viewing Photos
- Tap any photo to view it full screen
- Swipe left or right to browse through photos
- Pinch to zoom in on details
Favorites
- Tap the heart icon to mark photos as favorites
- Access all your favorites from the main gallery page
- Share your favorites list with your photographer
Downloading Photos
- Tap the download icon on any photo
- Choose to save to your device, Google Drive, or Dropbox
- Some galleries may require a download PIN from your photographer
AI Edit Requests
- Select a photo and tap the AI edit icon
- Provide reference images or describe your requested changes
- Your photographer will be notified of your request
- View completed AI edits from the main gallery page
Reel Maker
- Create video reels from your gallery photos
- Choose automatic mode or customize your own
- Add your own music (custom mode)
- Download completed reels to your device
Troubleshooting
Can't Access Gallery
- Verify you're using the correct URL
- Check that your password is entered correctly (case-sensitive)
- Ensure your email is registered for this gallery
- Contact your photographer if issues persist
Photos Not Loading
- Check your internet connection
- Close and reopen the app
- Clear your app cache (Settings > General > iPhone Storage > Feelstory)
- Ensure you have the latest app version
Download Issues
- Verify you have sufficient storage space
- Check that you've granted the app permission to access your photo library
- For cloud uploads, ensure you're logged into Google Drive or Dropbox
- Try downloading a different photo to isolate the issue
App Crashes or Freezes
- Force quit and restart the app
- Restart your device
- Check for iOS updates
- Update the Feelstory app to the latest version
- If problems continue, delete and reinstall the app
Privacy & Security
Your privacy is important to us. We only collect information necessary to provide gallery services. For details, see our Privacy Policy.
Security features:
- Password-protected galleries
- Email verification
- Encrypted data transmission
- Limited-time download links
Feature Requests
We're always improving Feelstory Gallery. If you have suggestions for new features or improvements, please email us at info@feelstorycreative.com with the subject line "Feature Request".
Reporting Issues
When reporting a problem, please include:
- Gallery name or URL (if applicable)
- Device type and iOS version
- App version (found in Settings)
- Description of the issue and steps to reproduce
- Screenshots (if helpful)
Additional Resources
- Privacy Policy
- Terms of Service
- Website: https://www.feelstorycreative.com
- Instagram: @feelstorycreative
Business Inquiries
If you're a couple interested in hiring Feelstory, please visit our contact page or email info@feelstorycreative.com.